SHIPPING & DELIVERY INFORMATION
WE SHIP FROM MANCHESTER / UNITED KINGDOM
Our warehouse is located in Manchester.
WE SHIP WORLDWIDE
We can ship to all 50 U.S. states and most territories, as well as almost every country. Check our International Shipping page for information about international orders.
WE SHIP FAST
Orders placed Monday through Friday are usually shipped out the SAME or NEXT business day. Orders received before 10am Central time will most likely ship out that same day. After this time, they will ship out the next business day (which means orders placed from Friday 10am through Sunday will be shipped on Monday). Occasionally, an order may need extra processing time due to issues with the order, such as inventory stock or payment method. We also made need additional handling time during busy seasons such as holidays.
WE GIVE YOU PEACE OF MIND
After your order is placed, you will receive an email confirming your order. You will also continue to receive updates throughout the process, including when your order has shipped and when it has been delivered. Tracking numbers are provided on all orders — this will be sent to you with your shipping confirmation email. If you do not receive these emails, please check your spam folder, and contact us at firstname.lastname@example.org
WE SHIP WITH USPS, UPS, and FedEx
UK orders will be shipped using either Royal Mail, UPS, Hermes, Yodel, ; free shipping orders will ship via the carrier that is most economical. If you are paying for shipping, you can choose the option that works best for you at checkout. Make sure you provide an address that the carrier delivers to. Please be aware that for items that are too large to place in your mailbox, the carrier will leave the package on your doorstep / porch, (or mailroom if applicable), unless it requires signature confirmation. We might at our discretion put a signature confirmation requirement on certain high-value orders at our own choice and cost. We are not responsible for items that are stolen or missing after the carrier has marked them as delivered.*
WE OFFER FREE SHIPPING OVER £50
All U.K. orders over £50 are now eligible for FREE ECONOMY SHIPPING. If you need your order faster, you can also pay for expedited shipping. Cost for faster shipping depends on total weight of your order, and can be calculated at checkout before you complete your purchase.
Please note that we will attempt to combine shipments whenever possible. This means if you have placed separate orders within a short amount of time, and the orders are scheduled to be shipped the same day, these orders will be combined into one package when we are able. This will happen as long as the same person has ordered items be shipped to the same address, and items will fit together in one larger box. We feel this solution is more convenient for us and for our customers.
Are you still waiting for your order to arrive? While most orders arrive within 2-4 business days of shipment, sometimes there are issues that come up beyond our control, including delays caused by weather. If you haven’t received your order after 8 business days of shipment (for U.K. orders; 4 weeks for international) and the tracking hasn’t been updated recently, please contact us at email@example.com and provide your order number and we will do what we can to assist you. You can also contact your local post office.